ordering

To place an order, visit the Made by Cristina Marie Shop by clicking here.

General

How do I personalize my files?
To personalize your files, please leave the exact text that you would like to appear on the item. Please note that you will not be able to type on the file that is sent to you.

Can I add my own text to the file once I receive it?
You will not be able to type on the file or edit it in any way. You will receive the files already personalized.

Will I receive a proof?
Proofs are sent for all personalized files. Within 1-3 business days of placing your order you will receive a digital proof. Once proof approval is received, within 3 business days you will receive the final file.

Printable Files

How do I open up PDF files to print?
You will need to use the latest version of Adobe Reader to view and print PDF files. Adobe Reader is a free download that you can get by clicking here.

Should I select PDF or JPEG file when purchasing a printable invitation?
If you are going to be printing your invitations on your home printer, or if you are going to be taking the file to an office supply store for printing such as Staples or OfficeMax for printing then you should select PDF. If you will be having the file developed at a photo lab such as CVS or Target, then you should choose JPEG and have the invitation developed as a 5×7 photo.

Where should I print my files?
You can print your files on your home printer, or use a printing service at a store such as Stapes or FedEx.

Shipping & Delivery

How long will it take to receive my order?
Digital files: Within 1-3 business days of placing your order you will receive a digital proof. Once proof approval is received, your final file will be sent to the email associated with your Etsy account within 3 business days.
Printed invitations: Once proof approval is received, you can expect to receive your order within 7-10 business days.

How will I know if my order has shipped?
As soon as your order is shipped you will receive an email from Etsy.

Will I be provided a tracking number?
Yes, in the email that Etsy sent you to notify you that your package was shipped, you were sent a tracking number. Click on, ‘Track Package’ and you will be able to see the current status of your package.

Do you offer international shipping?
I am more than happy to ship outside of the United States. Please contact me and let me know what item(s) you would like to purchase and where they are being shipped, so I can provide you a shipping quote.

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